Srikant Sharma Joins Conga, Strengthening Customer-First Focus

Former Group VP of Customer Success at Marketo will drive Conga’s
customer focus

an application provider for companies looking to automate and enhance
their business productivity through end-to-end Digital Document
Transformation, announced today that cloud customer success veteran
Srikant Sharma has joined the company as Senior Vice President of
Customer Success.

“Joining Conga at this time represents an incredible opportunity,” said
Sharma, “both for me and for the company, as we take steps to build a
world-class customer success organization that delivers to our customers
even more value and success from our products. Conga is in the right
space at the right time – businesses are thirsty for new paradigms for
transformation – of knowledge, processes, and engagement models around
documents and contracts. We have an amazing opportunity to tap that well
for our customers, and help them accelerate their own businesses via the
strong value of the Conga solution stack. Our mission is to put our
customers at the forefront of every business decision we make as we
continue to drive our own transformation to a customer-first

Prior to Conga, Srikant ran global customer success at Marketo, leading
the company’s metrics-driven transformation to focus on the customer
experience and journey across all touch points. Srikant has also held
leadership roles at Open Text, HP and NorthboundDGS, a global revenue
and customer marketing agency, and has a deep pedigree of building and
leading passionate, high-performance teams. Srikant has an MBA from
Cornell University, and a Bachelor’s in Materials Science and
Metallurgical Engineering from IIT Bombay in Mumbai, India.

“Srikant joins Conga at a critical time, as we build momentum and
increase our rich history as a customer-focused organization,” said Bob
DeSantis, chief operating officer at Conga. “Srikant’s experience,
insights and strategic perspective will be key in expanding our
investment in customer experience and customer success. This in turn
will kick off a new phase of strength and growth for Conga as company.”

About Conga
Conga is the leader in end-to-end Digital
Document Transformation. From collaboration and creation, through
contract management and negotiation, to agreement and e-signature, the
Conga Suite has set the standard for automating business productivity
and CRM investment through end-to-end Digital Document Transformation.
The Conga Suite, which includes Conga Composer, Conga Collaborate, Conga
Contracts, Conga Grid, Conga Sign, Conga Orchestrate and Conga AI,
drives segment-leading ROI by simplifying and automating intelligent
data, documents, contracts, signing, and reporting outcomes.

As a top global Salesforce Platinum ISV Partner, Conga produces the
highest volume downloaded paid app on the entire AppExchange. In fact,
nearly 800,000 users in 85 countries across virtually all industries
rely on Conga applications to drive digital document transformation,
including Hilton Worldwide, Schumacher Group, and CBRE.

The company is privately-held and based in Colorado with global
operations in the UK and Australia. Learn more at or follow
Conga on Twitter: @getconga.


Liz Schulte

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