AIG Individual Retirement Receives Multiple DALBAR Awards for Annuity Service Excellence

For 17th Year in a Row, AIG Ranked First for
Variable Annuity Investor Statements

NEW YORK–(BUSINESS WIRE)–AIG Life & Retirement, an industry leader in helping people achieve
financial and retirement security, today announced that its Individual
Retirement business has received multiple customer service awards for
annuity excellence from DALBAR, an expert in the financial community for
evaluating, auditing and rating business practices, customer
performance, product quality and service.

AIG’s Individual Retirement business is this year’s only recipient of
the DALBAR Communications Seal of Excellence for superior annuity
policyholder communications. Additionally, for the 17th year in a row,
AIG received the #1 ranking for its variable annuity statements. Also,
for the 12th consecutive year, DALBAR has awarded AIG its Annuity
Service Award, recognizing the consistent delivery of best-in-class
customer service through its contact center.

“At AIG Life & Retirement, we work hard every day to understand and meet
the needs of our policyholders and our distribution partners,” said
Gabriel Lopez, Chief Operations Officer, Individual Retirement. “To
receive recognition from DALBAR for our quality of service year after
year demonstrates the strength of our customer-centric culture. At every
level of our organization, we are focused on consistently providing a
high level of service to our customers.”

“It is impressive when a firm consistently ranks as a leader in
annuities client service; the fact that AIG Life & Retirement does so
across so many client touchpoints is extraordinary,” said Brendan
Yeager, Managing Director, DALBAR. “DALBAR is pleased to once again name
AIG best in class and to honor AIG as this year’s only winner in
annuities for our Communications Seal of Excellence.”

“We work closely with our partners and with DALBAR to ensure strong
customer communications,” said Tina Haley, Senior Vice President,
Individual Retirement Products, Individual Retirement. “The top ranking
for our variable annuity statements reflects an ongoing commitment to
providing contract owners with reporting and content that is useful as
they manage their investments.”

American International Group, Inc. (AIG) is a leading global insurance
organization. Building on 100 years of experience, today AIG member
companies provide a wide range of property casualty insurance, life
insurance, retirement solutions, and other financial services to
customers in more than 80 countries and jurisdictions. These diverse
offerings include products and services that help businesses and
individuals protect their assets, manage risks and provide for
retirement security. AIG common stock is listed on the New York Stock

Additional information about AIG can be found at
| YouTube:
| Twitter: @AIGinsurance
| LinkedIn:
These references with additional information about AIG have been
provided as a convenience, and the information contained on such
websites is not incorporated by reference into this press release.

AIG is the marketing name for the worldwide property-casualty, life and
retirement, and general insurance operations of American International
Group, Inc. For additional information, please visit our website at
All products and services are written or provided by subsidiaries or
affiliates of American International Group, Inc. Products or services
may not be available in all countries, and coverage is subject to actual
policy language. Non-insurance products and services may be provided by
independent third parties. Certain property-casualty coverages may be
provided by a surplus lines insurer. Surplus lines insurers do not
generally participate in state guaranty funds, and insureds are
therefore not protected by such funds.


Kenny Juarez (Media): 212-458-8352;
Burkhard (Media): 212-458-4253;

error: Content is protected !!